Unified data. Intelligent rewards. Automated campaigns.
Engage
is the marketing and loyalty engine powering the Spoke ecosystem.
Built specifically for clubs and licensed venues, Engage connects data from gaming, membership, POS and booking systems to create a complete view of your members.
The Result?
Venues can automate marketing campaigns, deliver personalised rewards and communicate with members across multiple channels – all from one platform.
Launching late 2026.
The Engage Experience
The Engage Platform
A Single View of Your Members
At the core of Engage is a powerful data warehouse designed specifically for hospitality venues.
Engage aggregates data from across your venue systems, including:
• Membership platforms
• Gaming systems
• POS transactions
• Booking platforms
• Venue apps
• Event and ticketing systems
This creates a single, unified member profile that powers smarter marketing and rewards.
Intelligent Marketing Automation
Campaigns That Practically Run Themselves
Engage dramatically simplifies how venues plan and execute marketing campaigns.
Marketing teams can create reusable libraries of:
• SMS message templates
• Email templates
• Voucher wording
• Campaign targeting segments
These elements can then be combined into campaigns and scheduled through a powerful marketing calendar.
Once approved, campaigns automatically send on the planned dates without manual intervention.
The system even flags overlapping campaigns to help avoid sending multiple offers to the same members at the same time.
True Multi-Channel Communication
Reach Members Wherever They Are
Engage allows venues to communicate with members across multiple channels from a single campaign.
Venues can choose to send communications through any combination of:
• Push notifications
• SMS
• Email
• Direct mail
• Venue kiosks
This ensures members receive offers through their preferred channel while keeping all campaign activity managed from one platform.
Next Generation Member Rewards
Reward Members in New Ways
Engage introduces a new generation of digital rewards for licensed venues.
Venues can create and distribute rewards including:
• Integrated food and beverage rewards
• Instant reward points
• Redeemable points systems
• Kiosk games and promotions
• Printed venue vouchers
• Cash vouchers
Rewards can be targeted to specific member segments or delivered instantly based on behaviour inside the venue.
Real-Time Engagement
Respond to Member Behaviour in Real Time
Engage can also power real-time marketing triggers through the Pulse Live system.
This allows venues to automatically reward or engage with members based on live activity within the venue.
Examples include:
• Rewarding gaming activity
• Birthdays or tier upgrades
• Time played or AML Heuristics
The result is a more dynamic, personalised and safe member experience.
Smarter Segmentation & ROI Tracking
Marketing That Learns From Results
Engage allows venues to build highly targeted marketing segments using filters across:
• Gaming activity
• Food and beverage spend
• Membership demographics
• Visit frequency & changes
• Booking behaviour
Campaign results are then tracked and analysed to understand the true return on investment, allowing marketing teams to continuously refine campaigns and maximise performance.
Frequently Asked Questions
The Future of Venue Marketing Is Coming
Engage brings together data, marketing and rewards into one intelligent platform for clubs and licensed venues.
Register your interest to stay updated as Engage launches.